Skip to content

Frequently Asked Questions [FAQs]

What does preloved mean?

This basically means it was owned by someone else. The items listed are in great condition. They are also cleaned, ironed, and sanitized prior to being shipped to you. 

How much is shipping?

FREE shipping on all orders. The prices listed include the item and shipping. 

How can I get 15% off my order?

Get 15% off by signing up here.

How long does it take to get my order?

Preloved items ship within 1-3 business days and are delivered within 3-5 business days. 

New items are shipped from an international warehouse. New items ship within 3-5 business days and then are delivered within 10-15 business days. Tracking information is usually provided. 

What if I don’t like the item I received? 

You have 3 calendar days to contact us via email to let us know you’re not satisfied. Once you have contacted us, you’ll be given instructions on how to return the item. The cost of returning the item is at your expense. 

Side note: Clearance items are non-refundable.